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Frequently Asked Questions About Cleaning Artificial Turf



What makes BioTurf™ by TurFresh different from the competition?

Simple. There's no competition! BioTurf is the only professional artificial turf cleaning technology company to bring you the BioS+ artificial grass organic enzyme cleaning system. There are similar products that make similar claims, but they simply don't add up to the BioS+ commercial grade product that we have formulated. The water dilution ratio of our competition is too high not allowing enough enzymes to saturate onto the artificial grass surface. Furthermore, our claims are real life. We use and manufacture the product ourselves on a daily basis. Our core product was created by our own demand, so the quality and reliability of the product had to be there. If not, we would not be in business for 15 years.


Is BioTurf™ with BioS+ safe and has it been tested?

BioTurf™ by TurFresh is manufactured in a facility which has been registered to ISO 2000 standards. Tight controls and stringent tests are incorporated into the production process to ensure that our products are manufactured to the highest quality standards.

Finished product ingredients are tested using procedures recommended by the United States Department of Agriculture, The National Science Foundation, and the Scientific Associated Dedicated to Analytical Excellence. This ensures that they're free of gram negatives, salmonella, and shigella.


I bought BioTurf™ and it seems to not work like I thought. What should I do?

Our product is the #1 product for cleaning and treating artificial turf, BioS+ completely deodorizes and removs pet odor and bacteria, however albeit rare, we occasionally receive feedback from a client claiming that the product is not working at an optimum level or the odor comes back in a couple of days. All of our testing over the years, as well as onsite applications and customer service satisfaction surveys has demonstrated to us that BioTurf works wonders and completly eliminates the foul turf odor. Sometimes the following variables contribute to cleaning artificial turf challenging. Please be advised that every single one of these challenges have been presented to us in person and we have resolved them. Feel free to email or call us and we will be more than happy to assist you with any questions.  We feel that this feedback is important to our clients so here it is:

These jobs required additional elbow grease to treat and eliminate the smell of urine:

Problem

Remedy

Volume of Urine or Pooping is excessive (multiple dogs) Typical is dog day care centers.  I conintue to just use so much of your product.  Purchase the product in larger volumes for discounts, but all of the above become even more critical and continuous maintenance programs need to be implemented.  In the BioTurf spraying regimine, include frequent water saturation and use of a pressure hose to decompact potentional hair and sediment buildup.  As long as your turf drains properly and you keep hair off the surface you should be fine.
Product applied during hot weather. Ensure that product is applied during the evenings or early mornings which allows the BioTurf BioS+ Technology to multiply for extended period of time and maximize its effectiveness.  Do not apply in the hot sun or without cooling down your turf with water.  You are throwing money away if you break this rule.
Artificial Turf was placed on Dirt without Sub-base. This is an installation that is not to manufacturer specification and if your artifcial turf does not drain correctly, the urine will typically saturate into the compacted soil and our cleaner cannot  or will not penetrate the soil enough for treatment. Remove turf and 3″ of dirt. Replace with Road base and compact accordingly.  If you remove the turf to remedy this situation, add a couple more drains.  More draines the better.  You may want to add BioFill on top of your base to be more aggresive.
Sand is used as infill. Sand absorbs too much urine and compacts very easily. Remove all the sand with a shop vac and infill with BIOFILL or a anti microbial coated silica sand.  Sand is not good for a pet application.  Sand absorbs and holds too much moisture and if you add dog hair to the equation you are going to have difficulty being happy with any product and the odor will never go away without spending a lot of money on products.
Turf has not been de-compacted or Aerated. Use a pressure washer to completely decompact infill and also clean the turf backing of contaminants. Using a pressure washer with a surface sweeper is the best method.  If you can rent or get a hold of a turf brush to remove hair this would help the decompacting process.  We do sell the BioTurf Rake Artificial Turf Groomer on this site.
DrainCore and weedsheet was installed to assist with the drainage We have not had a lot of positive experiences with customers who have installed draincore and weedsheet. Unless the appropriate amount of water is used to push the urine into the drainage system on a consistant basis, the urine tends to pool on the plastic barrier, making the problem more challenging to rectify.  You may also not have enough drains installed to properly flush the system.

 


Does Vinegar work to remove the smell?

No, we dont know how or why this urban legend has gained momentum. No, No and Never.  Also, do not use bleach or any other chemical.  This can be dangerous to your pets and your family.  This recommendation was created prior to the creation of our product and this was simply because there were no other solutions but to mask the odor.



Is BioTurf™ a true "Green Product"?

Yes. BioTurf™ is a all natural microbial enzymatic artificial grass cleaner that provides cleaning and odor control by consuming and degrading the waste that causes the odors. The residue left behind is simply a small amount of carbon dioxide and water, which eventually evaporates, leaving your grass surface and infill odor free.

Since BioTurf™ turf cleaning microbes are so efficient at consuming and degrading organic waste, they will out-compete the harmful pet bacteria on the surface, causing them to die. The only residues left are completely safe for humans and pets.


Is BioTurf™ or BioFill harmful to humans or pets?

BioTurf™ is made with all-naturally occurring bacteria and there are no "genetically modified organisms (GMO)" in our products. BioTurf™ is completely safe for people who use the product, safe for animals and pets, safe for the environment, and safe for aquatic life.  We do recommend taking common sense safety precautions and keep the product away from children.  Our BioFill product is a naturally occurring volcanic rock that is used in many different hollistic methods.


How much BioFill do I need for my turf?

Our BioFill artificial turf infill odor eliminator immediately treats odors from pet turf urine. Use BioFill as a preventative measure and our BioTurf BioS+ product to treat urine that has already infiltrated the base, infill, turf or drain. Each square foot or artificial grass turf requires about 1/4 to 2 pound of BioFill turf infill product. Use more in areas where your pet may focus.


Why is shipping so much for BioFill?

Simply because it weighs 40lbs. We base all of our shipping cost on weight, so our automated USPS or FedEx system automatically calculates it. 


I own a dog day care with artificial grass, will this work?

Yes! We have many dog day care centers as customers.  Typically the volume of dogs and type of business model allow for a dealership opportunity due to the volume of usage. Dealers are required to purchase a minimum of 5 cases and cross linking websites, which provides for a nice BioTurf discount. This fosters a clean environment for your dogs, a higher level of customer confidence and a business opportunity for those clients who may have a similar pet odor issue at home.  When dog day care owners purchase larger amounts such as our 5 gallon concentrate product, the level of necessary dillution may vary.  We typically recommend starting with one ounce of product dillution per gallon using an adjustable hose end sprayer.  



The tab on the Bio-Siphon has a tab in the way?

We get this question once in a while and the solution is simply some additional force in your turning of the knob. The tab looks like its in the way and wont allow BioTurf to dispense but if you turn the know with some added force it will give and begin to dispense our BioTurf Turf cleaning product.



Why isn't my sprayer working?

We get this question occasionally and 99% of the time it has to do with not connecting the siphon straw to the sprayer. There is a siphon straw that comes with your Bio-Siphon Sprayer that must be connected prior to connecting the BioSiphon sprayer to the bottle. This is what mixes the proper amount of BioTurf product into the stream of water injecting into the sprayer from the hose.


 

When can my pets or kids use the artificial grass?

After you apply our BioTurf™ product to your artificial grass surface, you can use your artificial grass or surface immediately after you apply BioTurf™ BioS+



How much BioTurf™ do I use?

Frequency of application is usually more initially and then it trends downward and parallel the square footage instruction on our bottle. No real exact answer as to frequency since each artificial grass cleaning is different but historical data reveals that treatment frequency follows the amount of dogs you own. If you have one dog, treatment once a month during the hot season and about every other month during the winter. Couple the application with frequent watering. Remove dog hair buildup, dog hair is a nasty culprit because it can clog the draining capacity of your artificial turf. Also compaction. Use a pressure washer to clean turf and flush out the debris stuck between the infill particles. Be careful to not blow all the infill away but its not unreasonable to be aggressive the first time and then just purchase some infill from your local contractor.



I need to clean indoor artificial grass, how do I do that?

Cleaning indoor artificial grass is a little different in the way to apply it but the concept is the same. Customers that use our Pet Odor Removal indoors will use a pump sprayer so they do not over saturate the artificial grass. Often indoor applications do not have the drainage to allow for use of a hose. Because our BioS+ products come in concentrate version you can mix some in a bottle sprayer and hit specific spots that need focused turf cleaning treatments. We also have a product that has a hand sprayer attached instead of our Bio-Siphon Sprayer attachment.



How long do I have to wait after application to use the turf?

After your initial application the enzyme are working hard. If you are having a party or have kids or pets that want to play go right ahead. No need to wait since our product is clean, green and smells great!!



I want to ship to Hawaii, how do I do that?

You can visit www.shiptohawaii.com and they can save you a lot of money in shipping costs.
Can the BioFill get wet?

The simple answer is yes but you want to make sure that you spread the BioFill last after you spray the BioTurf. If you spread the BioFill before you spray it is not going to affect the process negatively but since BioFill is an absorbant its better to spread after the cleaning. We are assuming that our clients are cleaning the turf prior to adding any of our BioFill. BioFill is very easy to apply, simply spread using a fertilizer spreader, shovel or even by hand. Use more in areas where your dog urinates more. The specification calls for about 1/2 lb per square foot but depending on the level of infill installed initially this level could be much less.


Do we ship to Canada or Australia?

As of today we do ship to Canada or Australia but these orders must be called in or sent via email. In your email you must provide us with your specific shipping address and we will return your email with price. With our of the Country shipments I highly recommend the 4oz or 16oz super concentrate because you can dilute the product with water yourself and save a lot of money on delivery costs. The best product for smaller orders is a 4oz hyper concentrate. We can ship this product in an envelope.



Will BioTurf kill my plants?

BioFill natural turf cleaning enzymes will NOT kill, damage or hurt plants.


 

What is the mixing ratio of your sprayer?

Our sprayer allows for 4.35 oz for every gallon of water that comes through the BioSiphon Sprayer.  If you use a garden sprayer, start with a one oz to a gallon on your settings and work your way up to no more than 4 oz per gallon.  You can only do this with an adjustable sprayer.


 

Can I use BioTurf BioS+ to treat nasty smelling odors that are not pet related?

Absolutely! We recommend using our product on any odor, organic or non-organic which includes feces, vomit, sweat, urine.  Your kids gym bags, baby's diaper pail, fishing boat gear or anything you can think of.

 

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